Website & Member Compass FAQ
Welcome to our new website! We have a brand new look and updated technology in an effort to better serve all our members. We hope that you'll enjoy it as much as we do.
In order to get the most out of your member experience, you will need to create a new login. Your previous username and password will not work on the new website. Please follow the steps below to get logged in.
With your new login, you will be able to:
- Register for events
- Update your profile information
- Track event attendance
- View/Pay invoices
- ...and more!
- Follow this link.
- Enter your email and follow the prompts.
- If the email entered is connected to your profile, you'll be prompted to set your new password.
- If we do not have the email on file in our new system, you'll be prompted to create a new account.
Once you've logged in, you'll be taken to your Member Compass - our new portal for you to update your profile, see events that you are registered for, pay invoices, and more. Be sure to update your profile!
You can view all upcoming events and education through the Events page. You may also register via your MemberCompass.
- Log in to MemberCompass.
- Go to My Events or select an event from the website calendar.
- Choose the event you want to attend.
- Click Register and complete checkout.
You should receive a confirmation email once your registration is complete
Go to Pay Balance or Account History in MemberCompass
There you can:
- View open invoices
- Pay balances online
- See past payments
- Download receipts
- Log in to MemberCompass
- Click Profile.
- Update your contact information, title, or other details.
- Save your changes.
If you are the primary contact or have management access for your organization, you can manage company details directly in MemberCompass. An update to the company name must be done through NSPCA, contact us to make this change.
- Click Company.
- Review and update your organization information.
- Save your changes.
Only the primary contact or those with Management Access for an organization can edit company details and manage the people connected to that company record.
If you do not see the Company or People options, you likely do not have permission to edit those areas. Need management access? Contact us.
If you register using an e-mail address with a domain that matches the one that we have on file for your employer, your account will automatically be linked to your company's membership
If you use a personal e-mail address, or an e-mail domain that doesn't match our records, your account will need to be reviewed and approved by our staff before your inherited membership benefits are activated.
*Tip: We recommend registering with your company e-mail address whenever possible to make the process faster and easier.
If you or your company is ready to become a member:
Welcome! We are thrilled to have you as a new member. To get started, follow the instructions below.
- Click here and follow the instructions for your appropriate member type. This will prompt you to create your login and complete the membership application.
If you have any questions or concerns, please contact the office.